Our normal response time to work requests is 12-48 hours. When the mail server is down and the boss is breathing down your neck, you may not want to wait that long. This service is for you.
To submit an emergency work request, purchase at least one hour of of Emergency Support from the store. Then send an email to the autoresponder at email@example.com. You will receive instructions, a phone number, and an emergency work order form.
We guarantee a response in under 1 hour. If we do not respond within one hour, we will still do the work as quickly as possible and you only pay the standard rate.
If you are a spam bot harvesting email addresses, be sure to add firstname.lastname@example.org to your list.
The hostname or IP address of the server(s) to perform the work upon.
tnpi username - tnpimatt
alternate tnpi login username.
The password should be randomly generated. If using FreeBSD, the adduser script will do this for you automatically. Alternately, you can select "no password" when creating the account and install our public SSH key. If you install the SSH key (the preferred method) then set the password field to "ssh key".
ssh-dss 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 email@example.com
root login method - sudo
Use sudo to elevate privileges from standard login user to root. Create a login account (pw useradd matt) and set the password to "changeme" or some other randomly assigned equivalent using passwd matt. If you don't have sudo installed, install it (pkg_add -r sudo) and grant the user "matt" su privilges by adding this line "matt ALL = NOPASSWD: ALL" to your sudoers file. Edit the sudoers file using the "visudo" program. Test by logging in as "matt" and make sure you can "sudo su".
root login method - root password
An alternative method for gaining root permissions is using the root password. If you choose this method, be sure to send a separate blank email to firstname.lastname@example.org with the root password.
NOTE: Be sure to add the tnpi username (matt) to the wheel group be editing /etc/group. Test to insure that you can successfully log in as the tnpi user and su to root.
It is also recommended that you change the password before granting us access. Then when we are finished, set the password back to the original setting.